Returns & Exchanges
At CRAFTD, we stand by the quality of our jewelry and want you to be fully satisfied with your purchase. If you're not completely happy, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original CRAFTD packaging and ensure all tags are attached to maintain eligibility for a full refund.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing